Getting Started

Using iLearn

Troubleshooting

Computer Help

Course / Program Questions

Other Questions

Logging in for the First Time

Logging into your class is sometimes one of the most difficult, frustrating parts of an online course.

The login page for iLearn is: http://ilearn.gavilan.edu/login . You might want to bookmark that page.

Make sure you have followed the instructions to get your new Gav ID and PIN.

If you've never been able to get into your class

You are following the formula for logging in, and you still can't get in. It could be that you registered late and haven't yet been entered into the system, or that you are entered into our system with a variation in your name.

Have you just added a class? The system takes up to 6 hours to create your account.

If you've just added the class, please wait a few hours and try again.

Please do not keep trying to log in until you are crazy with frustration. The problem may be simply that we have your name entered with a different spelling. Follow these steps:

  1. Call the reference desk at the Gavilan College Library (408) 848-4806, or email the librarian (Dana Young) at dyoung@gavilan.edu. They will have copies of the class rosters and will be able to tell you if you are registered and entered into the system, and what to use for your user i.d.

  2. Email the distance learning coordinator at disted@gavilan.edu -- they will have access to your online course and will be able to see if (and how) your name is entered into the class.

If you got in once but have never been able to get back

When you first logged in, you were asked to create your password. You are probably now entering this password with a slight variation in spelling or capitalization.

The problem may be simply that you've misspelled the password.

E-mail the distance learning office at once, at disted@gavilan.edu. We can reset your password and tell you what it is.

Hints for creating a password.

Once you are successfully logged into the class and are setting up your new password, keep these simple rules in mind. You'll find it easier to remember your password if you:

  • Be aware of capitalization. mySecret is not the same as MYSECRET.

  • Do not use any word that is in a dictionary. Do not use any word that is easily guessed, such as your name or your dog's name.